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Klaussner’s sudden demise leaves voids to fill in the marketplace

Last week’s news that Klaussner was ceasing operations caught many in the industry by surprise…

Changing the conversation around the role of a retail sales associate

It’s no secret that retail turnover rates are high. One survey found that in 2022…

3 tips for nailing the customer experience

Every retailer, in any industry, has a type of process. It can range from product…

Mattress Minute: Heading to PrimeTime, a closer look at customer service
https://youtu.be/3IYLqs87U8s
Bedding exhibitors offer innovative POP displays, sneak peek at 2024 product in Las Vegas

After Las Vegas Market, most news outlets report the same news: Traffic was down but…

Bedding industry reacts to antidumping petition

Last week, a group of U.S. bedding manufacturers, foam suppliers and two unions partnered to…

A chat with Casper’s new CMO Jeff Willard

A decade after launching, Casper is still disrupting the mattress industry in new ways. That…

Industry insiders talk commoditization, differentiation and other industry challenges

As we head into the latter half of 2023, the bedding industry is facing a…

The power of Google reviews for mattress store owners

In today’s digital age, online reviews hold significant sway over consumer decisions. And when it…

Retailers use sales and product knowledge to double as sales reps

Think about the similarities between independent sales reps and retailers in the mattress industry.  Many…